Frequently Asked Questions
Everything you need to know about your meaningful jewelry.
How do I care for my ALEX AND ANI jewelry?
To maintain the finish of your jewelry, we recommend removing it before swimming, bathing, or applying lotions and perfumes. Clean your pieces gently with a soft polishing cloth to restore shine.
What materials are used in your products?
Our jewelry is crafted using high-quality materials including recycled brass, sterling silver, and 14kt gold plating. All pieces are nickel-free and designed for long-lasting wear.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that final sale items and personalized pieces are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their meaningful gifts sooner.
Do your bracelets come in different sizes?
Most of our signature bangles feature a patented sliding mechanism that allows them to expand and contract for a perfect, customized fit on any wrist.
Is there a warranty on my purchase?
Yes, we offer a one-year limited warranty against manufacturing defects from the date of purchase. Please retain your receipt or order confirmation to facilitate any potential claims.